Islam Ruz
Xina AI aimed to empower businesses with an omni-channel chatbot builder that combines AI and rule-based logic. The platform was designed to enable users to create, customize, and deploy chatbots across multiple channels using an intuitive canvas builder.
Client:
Xina AI
My Role:
Product Designer
Year:
2022-2023
Service Provided:
UX/UI Design, Platform Design
Challenges
Key challenges involved simplifying complex chatbot-building processes, ensuring flexibility for different logic flows, and maintaining a user-friendly interface across diverse channels.
Designed a drag-and-drop interface for easy visualization and connection of communication and logic nodes.
Enabled seamless integration of AI and rule-based logic within a single platform.
Allowed users to publish chatbots across all supported channels for consistent user experience.
Created intuitive options for bot personality and interaction flows.
Testing & Iteration
Conducted usability testing to refine ease of use and functionality.
Scalable Architecture
Designed a flexible system to accommodate future expansion and additional channels.
Outcome
The Xina AI platform enabled businesses to design, customize, and deploy chatbots efficiently, driving increased user engagement across channels with a streamlined, powerful interface.
